********** debit orders again

This is the second time capitec has done this. I was debited today 24 December for R1678.82 (telkom) which was not approved by me, there was NO debicheck on my app whatsoever and I made no commitments towards telkom whatsoever. Once again I have to waste my time and resources, airtime to resolve this! Lihle informed me that I need to go into the branch, FOR WHAT? The supervisor understandably noted that yes in the past capitec reversed the debit order but the system has changed... So this leaves me to go to my nearest branch this time of the year for something I have no control over. Once again can capitec call there system proper if anyone can load any debit order with NO client approval? YOUR SYSTEM is flawed and it is costing me time and money. Then the supervisor after explaining myself STILL expects me to waste my leave to get to a branch and resolve this? How is this still possible for any debit orders especially for amounts like this to be loaded through your system without client approval? This is nonsense to say the least.