********** Debit Orders

Yongimali company called me allegedly on behalf of Capitec Bank to offer me "vouchers" for being a loyal customer. As this sounded like a **** i immediately called my bank and told them whats going on. The lady that assisted me over the phone told me that she will turn of my mobile banking as she suspected that they are trying to hack my phone. Today i see a debit order of R289 deducted from my account. Seriously Capitec. How much information do you need from me to know that this is a ********** order. In my telephone call with your call centre i even mentioned the company name. Kindly explain who must incur the cost of the debit order and the reversal of same. As u already informed you that these people were running a **** and im sure im not the first customer who has complained about the same company debiting from their account. What good are your ***** processes if they cant detect and prevent ********** debit orders.