1 reviews | Active since Mar 2017

06 Jan 2018, 19:08

********** debit orders

I have been having a problem of ********** debit orders of less than R100 going of my account at Capitec of which I have in the past disputed and stopped successfully using the app and CHOSE to ignore the fact that I am being charged a debit order and dispute fee. On 15December 2017 R99 went off from my account (**********ly) was never authorised by me nor do I know whoever debited. I disputed and stopped successfully. Today it has come to my attention that an amount of a whooping R89 was debited on 22nd December 2017 with a description SHAZ MARKE ********** 3 SAGE171222 . I do not know these people who ***** my hard earned money no matter how little it is MINE! What ****es me off now is I cannot dispute this or stop it because of the authentication date (found on i+ that it meant I authorised it myself)when??????????I WANT MY MONEY BACK. I'm tired of this! My account is ********** 556. Sort it out!

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Replies (3)
Capitec Bank
Capitec Bank's reply08 Jan 2018, 15:30
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nwabisa Tom will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply11 Jan 2018, 12:46
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Nwabisa Tom

Complaint Management

Capitec Bank

Best regards,

's update11 Jan 2018, 16:48
Reviewer Update
Thank you Nwabisa for handling this matter for me. Capitec has gold with you. Keep it up.