********** debit order

I have ********** debit order on my account for an amount of R175 (Reference Ss-Legal Cover). I have been sent from pillar to post trying to reverse these ********** transactions of which the last transaction on my account paid on 27th August 2021. I have never authorised any debit order to my savings account. I have also tried to locate this company and does not even exist and/or contactable. When I went to Capitec bank branch, I was told they cant reverse this particular debit order; why is it blocked to be reversible? Today, I contacted the customer care line for assistance, if ever this debit order is not stopped and reversed I definitely move to another bank.