********** Charges on Account and Cancelled Funeral Cover

Having had a loan account with this financial institution for three years and been paying every month on time via debit order and for the month of August they did not deduct and deducted double installments without my consent and on top of that receiving threat sms's about blacklist. To top it I am been charged every month on my credit card for purchases that I have not made, every month they cannot answer me regarding the query and have not reimbursed me all those charges. The worst is a policy that I had with them which I canceled but they still deduct from my account UNDER DEBI CHECK on which I never gave consent for a Debi heck, they failed to provide me with proof of Debi heck and ***** purchases on the credit card I just want my money back immediately