********** changes to my debit orders; ineffective communication

My debit orders had been moved from my Standard Bank account to Capitec without my knowledge as my salary still goes to standard and therefore my debit orders have bounced back. I have visited the branch in question on the 26th of September 2022 and to date I have not received any feedback as they had promised for contact all the defaulted service providers and rectify the matter. My credit score will be affected by this and who needs to pay for all the interest that will be charged for this mess ?? I spoke personally to the branch manager and she agreed to rectify the matter and I would be called but I have not received any feedback