********** CELL PHONE TRANSFER

On the 02 March 2015 I got an SMS saying that my Cell phone baking is expiring. After two days i got a call from one of the call centre consultant Conforming my details. On the 12 March 2015 I realise that my money its gone. I visited the Capitec Krugersdorp Key West Branch, they gave me a Ref Number and they say I must go and open a case.<br> Then I visited Krugersdorp Police Station and opened a case Number 5( Case 304/3/2015) and I submitted the case number to Capitec, Then they said one of the investigation consulted will call me for questioning , no one called I visited the bank again then they said I will get a feedback after 11 working day<br> After 12 working days I called Capitec Call Centre, then they transferred me to Mr Lee , then Lee told me that Capitec won't pay me, it's not they are problem that ***** happen to my account, and the person who did it already withdrawn the money . Then he sad I can take my complain further <br> Then they sent me an SMS of Baking Ombudsman number ***my *** <br> We trust Banks to keep money for us, not to let people do ********** on our bank account, then they tell us its not they are problem