********** cash-send

Newcastle (KZN) branch was the most disappointing. During the past year, my father received funds (in excess of R250 000) into his account. A portion of the money (approximately 40%) was transferred into another account in order to be saved. Other savings were then used. When he checked the statement of the investment money last month, he discovered that there was a transaction with a value of R5000 that he did not know about. After consulting the Capitec branch at Newcastle on Friday, he was informed that a number of transactions were occurring. A total of approximately R25 000 was transferred. My younger sister's Capitec bank details were being used by the person who executed those transactions, which was unexpected. A cash deposit was made from my father's account, using my younger sister's details, then money was withdrawn before my sister was even aware. We noticed several payments on my sister's statement. The bank refused to trace these individuals. We were even denied access to the reference number of this issue so that we could follow up.

I would appreciate it if someone could assist me in reporting this problem.