1 reviews | Active since Jul 2020
********** case
On the 13 the of June 2020 I had sent an amount of R1800 to a company claiming to be RCS. The minute I realized it's ***** I called capitac bank call center and they assured me they froze the money and gave me a number to present at capitac branch inorder to get my money back. I went to the branch was told to go open a case and I did so. When I came back with what they had asked me to bring they tell me they had sent the money to the same ********** account !!! After they had said they can see it's a new account and it's ***** but have the decency to send my money to it. Am highly disappointed and I want my money back like they said I would get it. Sick and tired of being send back and forth by Capitac ban****!!
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
I have received feedback from Capitec bank. Saying they won't be refunding my money as it was withdraw on the same day...like they told me the money still appears on they side from the 13 th June and yesterday they said it's still appears. Now they send an email saying it was withdraw and if am not satisfied I must contact Ombdsman.. I really trusted Capitec bank but this is very unfair from my side am not happy with this bank at all. Today this is said tomorrow something else is said.Capitec is this really how you treat your clients???? Why tell my money appears then come say it's withdrawed? Was sending up and down not enough?
I have received feedback from Capitec bank. Saying they won't be refunding my money as it was withdraw on the same day...like they told me the money still appears on they side from the 13 th June and yesterday they said it's still appears. Now they send an email saying it was withdraw and if am not satisfied I must contact Ombdsman.. I really trusted Capitec bank but this is very unfair from my side am not happy with this bank at all. Today this is said tomorrow something else is said.Capitec is this really how you treat your clients???? Why tell my money appears then come say it's withdrawed? Was sending up and down not enough?