********** case

I am deeply disappointed that I trusted the bank with my whole life. On the 12th of July 2022, I got into an incident in soshanguve with a friend where we got hijacked at gun point, kidnapped and got ****** and it was around 12 - 1pm. It's unfortunate that I had a large amount in my account where the ******s forced me to unlock my phone and banking apps. They drove us to an area where it's full of shacks and after those shacks, it's the bushes where they took us there and held us hostage.

They forced me to move money from one of my accounts to savings accounts with a gun placed on my head. They transferred all my money to a different account they call "Ghost account" and the other amounts got withdrawn at an atm in batho plaza complex.

Around 3pm towards 4pm, they managed to escape after seeing the police vehicle which was driving around that area and we ran towards them screaming for help. By luck we told the police what happend and one of the officers offered to borrow me his cellphone to call capitec customer service since well the suspects took my device.

As I was speaking to the agent/ consultant, they told me that they can see that money was indeed transferred into an FNB account and that they will freeze my account and call FNB on my behalf to block the funds. After few mins of holding the line, the consultant told me that they spoke to the FNB *****s department and the funds were freezed.

Following day I went to capitec to explain my situation and was giving a new card. I was told that my case is being investigated and I should get feedback soon enough.

It's been over 4 months where I've been visiting the Quagga centre branch in Pretoria west multiple times to do follow ups and i was always told that my case is being investigated.

Not so long ago, either second last week of November or the last week of November, I went to the branch again only to find that the cases were closed I am being told that they couldn't recover my money that was taken from me.

I don't know how to feel or what to say but I am totally disappointed by everything and not even one person took the effort to get the full information, even from the FNB side. Not even one person took that extra mile to help me recover what I've lost.