********** card disputes, waiting 3 months

I called Capitec on the 31st of October 2022 to report ********** activity on my card. The person I spoke to confirmed the amounts and dates when the ********** purchases were being made and then said I would get a call within 5 working days. Guess what ? I didn't....

I then called again on 8 November 2022 to follow up and was told I just needed to wait and someone will get in touch with me.

No one did and I eventually forgot to follow up again as I work a full time job and have other priorities other than chasing after my own money.

I eventually called again on 10 December 2022 just to be told that my case has been closed due to the amounts and dates of the ********** purchases not being confirmed. Basically saying that it took a whole month for Capitec to just confirm that!? WOW.

The issue was then escalated on 29 December 2022 and everything logged again on 30 December .

Getting through to Capitec is already a nightmare, having to call numerous times before someone actually answers with the hope of them not dropping the line.

I got through to someone today and was told to call *** as this is the number for card disputes. Guess what ? It's not! It just redirected me to client care where the advisor told me that card disputes don't even take calls.

In conclusion, I was told that I need to wait 30 days from the 30th of December to get back.