********** brunch

On the 22nd of December I went to Capitec in Ferndale to get assistance with my app. The branch manager Cindy assisted me. When she took my phone she didn't explain what she was going to do with it. She installed the app for me then told me that she was done. Then 2 days later on the 25th , money was deducted from my account. A cardless transaction of R2500 was made , this information was confirmed at the same branch office I went to. And they confirmed that it was done through my capitec app. The manager Cindy was giving me attitude and I had to force them to call their call center to make an enquiry. They were just not interested in helping me. Capitec needs to stop doing ***** and *****ing our money. I need a resolution to this asap. And they should be able to track this money. I'm so ****ed off.