********** banks

I have always been told by my partner capitec is the worst bank ever and I chose to ignore since I loved capitec ,I thought it was the easiest bank to use ,the app was user friendly and the staff was always so helpful everytime I visited one of the branches for one reason or another until the day I tried to deposit money for my colleague .

I am soo traumatized by that experience that I fear using their atms to make deposits ,I dont even know whether I should continue using this bank .

I tried to deposit R1000 using their atms at one of their branches at Centurion mall on the ground floor so as the machine prompted me to insert cash I did so and then it instructed me to take rejected notes and I only got R600 from the machine and at that moment it went offline ,R400 remained in the machine .

I called customer service and they told me the issue will be sorted in 24 hours and decided to wait for the bank to open since I also work at the mall and upon opening I was assisted and told that it would take anywhere between 15 to 45 minutes

To my surprise I received an sms telling me that they can't refund me since the funds were not found in the machine .The securities who collect money from the machine were called and they said they saw the money and the headoffice is still adamant that they ddn't receive the money.

So it seems I have lost R400 and no one cares, capitec users should be careful when depositing money because if those atms get jammed your chances of getting it are minimal ,their atms are not safe or there are ******* within the organization, captive is the worst bank ever ,I would suggest that people choose other banks.