ZC
Zharne C

1 reviews | Active since Jan 2018

31 Dec 2021, 11:41

********** bank

Most ************* bank ever! Don't bank with them people. My sister's account was hacked twice. Her whole salary went missing for the past two months. All they say is that they can investigate but can't reimburse her. How pathetic is this. I definitely would say that this is in an inside job, because how can money be sent from an app that should only work with your sim card. How does a debit order go off that you have no idea of and then it can't be reversed.

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Replies (2)
Capitec Bank
Capitec Bank's reply31 Dec 2021, 11:44
Official
Good day Zharne 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
Capitec Bank
Capitec Bank's reply24 Feb 2022, 08:45
Official
Hi Zharne 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank