********** and unauthorized transactions.

So I tried to get help with ********** unauthorized transactions on my account, I was advised to stop my card and go to the branch to make a new one which of course I am charged for... That's not a problem the problem came when after a month and a half they call to inform me that they will refund the money at a cost of R80 per transaction... My problem being how do you charge me R80 per transaction for transactions that range between R20 - R150... If we were talking about thousands of rands that would be acceptable but how do you charge me R80 to reverse an amount of R20 does that even make sense... There are alot of transactions mostly below R80. I decided to cancel the whole process of trying to get my money back. After reading how many people have experienced the same treatment at capitec I've decided to switch to a different bank. So this post is simply to advise anyone looking to switch that DO NOT USE CAPITEC BANK THEY REALLY DON'T GIVE A DAMN ABOUT THEIR CLIENTS.