********** and unauthorised Transaction #your money is not safe with CAPITEC BANK.

Below is the response that I received from CAPITEC BANK, they keep on saying it was due to my negligence that I lost the sum of R 12900, they had 8 hrs to try and stop the transfer of R 9900 but they failed to do that, my daily limit is below the money that was withdrawn and when I asked about it I was told that there was another daily limit of R 10 000 should you wish to do a transfer or swipe, but this information was never disclosed to me, I am left no choice but to take this matter further to the banking OMBUDSMAN, Capitec BANK you have lost a client, and will never recommend you to anyone,

You have a duty to take proper care of your card, your Card details and your PIN and should do everything that is necessary to prevent it from being lost, ****** and/or wrongfully used (clause 4.1);  You will be liable for any unauthorised Card Transactions that has been debited to your account through any person using your PIN, unless the you can prove that such person did not obtain your PIN as a result of your negligence (clause 4.3.2); and  That card transactions are done at your own risk and Capitec Bank will not be liable for any loss you may suffer (to the extent permitted by law) resulting from the use of an ATM or any other device (clause 6.2)