********** AEDO DEBIT ORDER

I am appaulled of how my own bank could just brush me off regarding a fradulent transaction. This is not treating customers fairly at all.

a Aedo debit went off on the 24th of December on my account which ii did not authenticate, I had a pay day loan in october and that was paid then THE mandate given to debit expired and should not be initiated without my consent. I cannot get hold of the company who has gone and used my bank details and load a AEDO Debit order.

I understand what the ombudsman states regarding such debit orders and that they cannot be reversed however what happens in a case like this where pure ***** is done just because I authenticated a deduction in october given no right for my details to be used ********ly without my consent. Reaching out to Capitec my bank , I was told to go open a ***** case when they can see in the bank end that i did not authenticate any amount going off my account as I am retrenched awaiting a package. I entrust Capitec with my money however they could not treat me fairly in how best to resolve my dispute Capitec was quick to send me over to SAPS however you handle my money. when i opened the account you didnt need the SAPS so why when I dispute an ******** transaction you refer me elsewhere as if yu neer knew me as a client