********** Activity on Capitec/Takealot.com

I have had ***** committed on my bank account, when I realised what was happening I immediately cancelled my card. I went to the branch for a new card and asked them to reverse the transactions on my account as they had not been processed yet and was told that someone/myself had accepted these transactions by confirming with a specific code sent to my phone, which was not the case and this is the reason they cannot refund my money.

I am an unemployed 58 year old woman and this money was sent to me by family members to assist with food etc. and now I'm left penniless and Capitec refuse to refund the money.

I then called Takealot.com to ask them to investigate and refund the money as it had not been processed yet and was told "sorry this was a **** and they unfortunately cannot refund/assist me".

So I'm out of pocket and was charged R70 for a new card by Capitec. Surely the banking institutions have insurance for cases like this and should be able to refund me the money that was ****** out of my account.

The lady at Capitec was very helpful, but she could not do anything else, which I understand, but surely the Capitec ***** Investigators could look further into the matter and see that I was not the person accepting these charges and get Capitec to refund my money.

I'm at such a loss and I honestly don't know what else I can do about this matter. Is there anyone else out there that can advise me on how and what I should do?

Capitec I'm hoping that you read this and can assist by refunding me the money that was ****** out of my account.