********** activity on Capitec account and they are not willing to assist or refund me

So I am absolutely shocked at the service I received from Capitec Bank,

I have been a Capitec Client for many years and last month , My salary was paid into my Capitec Account on the 25th of February.

On the 26th I received an SMS that there was an Online purchase from my account, I then went into my account and saw a whole lot of online transactions that I never received notifications for,

Half my salary had been taken from online purchases , I then blocked my card and went to the bank ,

I spoke to a consult and she told me it will not be worth it to investigate as they are going to charge me R160.00 for every transaction made, My response to her was why should I pay for ***** on my account when they should be keeping my money safe, she then called an agent and they agreed to charge me R80.00 for every ********** transaction.

I was then told that it will take 7 – 14 days for them to resolve and that I would be receiving an SMS soon, I was also told that there is no guarantee that I will be refunded and this after me having to pay R70.00 to get a new card because of this ********** activity, they also told me that they need to get in contact with the merchant before they can refund me if at all.

To date I have had no joy from Capitec, I have called every week for feedback and I received no assistance, I keep being told that they will contact me,

Last week Monday 14/03/2022 I received an SMS stating the reversal is complete , when I called Capitec they said the SMS is not from them but from the Merchant.

My concern is now that there is still no refunded money in my account, and I am still being told that they are investigating,

Please someone assist as this has been going on for almost a month now ,

Very Frustrated Capitec Client .