********** Activity on account

Three separator ********** transactions went through my account in increasing amounts totalling close to R7000 I get told that it will take up to 35 days to reimburse there amounts even though the transactions list as UNPROCESSED in addition In addition Ihave to pay for a new card to replace old one through no fault of my own, COMPLETELY UNACCEPTABLE, This type of thing has never happened throughout my career of banking with any other bank but now 4 x with Capitec.