********** Activity at Capitec Bank, Carnival Mall Branch

<p>Yesterday on Thursday 19 January 2017, I arrved at Capitec Bank, Carnival Mall branch with a man by the name of Derrick that I was supposed to purchase a vehicle from. We arrived at the Capitec branch to transfer the money (R50 000) to his account and we were assisted by a consultant by the name of Hlengiwe. Hlengiwe assisted us transfer the funds, and thereafter we left to go to Boksburg Licensing Station where the man said we would do the change of ownership. When we arrived at the licensing station I started filling in the documents for change of ownership, and the man went outside to answer his phone and said he was coming back. I finished filling in the forms and still he had not returned. I went outside to go look for him and he was nowhere to be found. The man had left!</p> <p> </p> <p>I sought help from the traffic officers inside and a lady officer by the name of Ms Matsipe assisted me by taking me back to the Capitec branch at Carnival Mall so I could reverse the transfer of funds from the man's account. However, when we got there the consultant, Hlengiwe, and the Branch Manager (whose name I do not know as he was not wearing a name tag) refused to assist reverse the transfer of funds under the guise that we needed a case number for them to be able to reverse the funds. Traffic Officer Matsipe then drove me to Brakpan Police Station to open the case but the Police Officer who assisted me, Mr Brian Mngadi, disputed the fact that I needed a case number for the funds to be reversed. Officer Mngadi then also volunteered to accompany me to the Capitec branch at Carnival Mall where when we arrived the Branch Manager along with the consultant, Hlengiwe, both now changed their tune and agreed that I do not need a case number to reverse the transaction. </p> <p> </p> <p>Subsequently, the Branch Manager walked out of the bank without assisting me and left me with Hlengiwe the consultant. Hlengiwe also failed to assist me and told me that no one was picking up her calls at the Capitec Contact Centre. I then called the Call Centre myself and a consultant did answer. I explained to him my predicament and he assisted me by freezing the bank account of which I had transferred the money to. He also told me that my account had been closed by someone within Capitec Bank at around 3pm that day (the time I was at the Licensing Station) and was later reopened. </p> <p> </p> <p>Who gave them permission to close my account at 3pm yesterday and later reopen it? Who is the consultant that closed my account? And why wasn't I assisted the first time around when I came back to reverse the transaction? Why did the Branch Manager and the consultant refuse to reverse the transaction and lie to me that I need a case number for them to reverse the transaction?</p>