TZ
Thamsanqa Z

1 reviews | Active since Feb 2019

07 Sept 2020, 21:06

********** activity.

My account was hacked 2 months ago and the ********** who bank with capitec transferred R4000 to three different accounts. When I went to the branch they have advised that they will open a case and investigate, and the I should open a case with the SAPS. A week later I was contacted by capitec and was told they have managed to locate for the ********** however they cannot refund me because they have withdrawn the money, they have advised that they will close the case as resolved and that I should deal directly with the SAPS. I would like to raise an awareness that banking with Capitec is risky, and I am appalled by their service.

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Sept 2020, 08:46
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank