********** activity

I am appalled with the level of ********** activity that was rendered on my Capitec savings account. I paid for my DSTV account using the app and went to capitec registered then I punched DTSV and made a payment or so I thought only to have dstv cut off, eventually the dstv team demanded I go to capitec and get proof of payment with an account number. I was then told by capitec that I paid the money into someone's account, they sent me the number I apparently added as my beneficiary, i dont even have that number in my contacts. I have been patient enough with them only to be told basically that I am lying and I paid this number I don't know several times and punched In DSTV in the account name. I am disgusted by this and regret even moving my salary to them!! I will be moving my money from them as clearly I cannot trust them with my money and I advise everyone to do the same!! I have had banking accounts with other banks previously and used apps for as long as they've existed but never have encountered such a dilemma.