********** activity

I'm most disgusted by capitec services and lack of communication hence my account was de*****ed and it's past 14 days of me handing in affidavit so yesterday I visited gugulethu branch again and thandi check reference no and asked me to wait as the other guy Desmond would assist me I didn't sit long there and then I was called ,Desmond asked me how he can help as Thandi had already given him the references to follow up about ,before he started he ask me to hold on and he went to the back office when I looked up the previous clients information was still open this was around 12 Mr........ 28 or 29 December.........R18000 and something balance this man's whole profile was left open and they wonder how we get ****med on his return I told him that ,this was negletion of him and that I could have taken a pic or made this man a targelt anyway I made Desmond aware of this and that was the end of it he called for the follow up and I was told I'll get a sms here has been absolutely no direct contact with me ,I have to email or go to branches all the time to get info ,so this is alot of money that was taken from my account and I still don't know when I'm getting it back ,this is my kids lively hood we are struggling because of this ****s and for me this is definitely a inside job how can someone set up beneficiary s in my account and also reverse my debit orders that already went off without having access I'm not even able to reverse debits on my own I keep having to have to go inside the bank ,this is absolutely disgusting that you would take ppls last monies