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hello Peter

this is to address my frustration at the appalling service from Capitec Bank

i received a message that i got ported from Vodacom to another network, if i didn't request the porting i should reply 1 so the porting can be stopped. By the time i saw the message it was too late, the number had been out of service.

i was not in a space to make a call to Capitec, when i got home the next day i called Capitec and i was told 100 was transferred to an account, than 1800 was transferred to another account same day but later. But they managed to track and stop the account. i got a message a day later on my other number that they will investigate and give me feedback within 8 working days.

8 days past and i received no call, than i called today 2 weeks later they insisted to call me back. A lady by a name of frauwina rondganger called me and told me that they will only refund me the 100 and not the rest of the money, static that the 100 transferred money was the only money that was still available and they could not find the 1800 transferred to the other account so they can't refund me.

It hurts me to find out that my money can just be taken out of my account without my approval and i should just forget about it, forgetting how hard i worked for it and how much i need in my life.

reference number: ********** 6

i feel that Capitec only cares about me being their customer and not my happiness with them as a banker.