1 reviews | Active since Feb 2014
********** activities in my account - no light of help
I went to Brixton Branch in Johannesburg today (25/10/2021) to report ********** activities that took place in my account. About 24 x online transactions of R16.18 were processed in my account and of which I did not Authorise that. I was told that I will pay R80 per transactions to investigate, how dumb is such comment. How can I pay you R1600 to investigate transactions that amount to just over R400. Maybe you are used to to dismiss people away by such dumb, unprofessional comments and get away with their money
I want my money to be reversed to my card with immediate effect, and you cannot tell me there is no turn around time, your security system is non-existent and our money is no longer safe with Capitec, maybe you bully others and not give them their money and keep for your benefit, that will not happen in my watch, I will fight till the last breath, and actually share this on Twitter and facebook and other social media platforms so that you can protect's our money and not just use lousy security system, How can 20 x similar transactions go through my account without my authorization.
I want my money and you will pay it back, that money is reserved before being paid to the supplier, I want it.
I will stop my salary from coming in, because you cannot be trusted anymore, you have lost trust of many, you are failing, this is not the capitec we knew before, you have lost touch with reality and need to learn from others to get back to the basics.
I want my money back, I worked for it, its mine and I pay you to protect it.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
