********** activities and i have to pay , like i hacked in my own account No feedback given!!!!

On the 3rd November my account was cleared out by ********** activities from the famous GOOGLE. Now if this isnt bad enough as an unemployed SA during this freaking pandemic I call the ***** line and get some agent being condescending on the other side. Fely like i was veing mocked cz my money was ******.***!!!!! Had to stop my card and then the app and internet banking was of no freaking help as i couldnt reverse or report the freaking ********** international transfers (20 of them) I had to go into the bank and PAY for another card due to having to stop my card which wasnt my fault in the 1st place to start with my ACCOUNT WAS HACKED AND EMPTIED!!!! NOT only the card i woukd need to pay for but also the charges that are in my account that were made by this hacker is now my problen too....Like huh???So only the money that was taking i get back???THIS WASNT MY FAULT IF I WASNT HACKED I WOULDNT HAVE TO PAY FOR A NEW CARD NOR THE FREAKING INTERNATIONAL CHARGES!!!!!And why is it only Capitec clients who have been hacked?No other bank....And when the 1st client informed Capitec of the ********** activities why did they not investigate this and block all activities regarding the reference.....I mean Capitec wants you to pay to keep ur money and then they allow ppl to ***** it and then on top of all that jazz u have to pay again.....How the hell does thay even make sense???? Then at Ottery branch Capitec the girl tells me she isnt sure if this will be paid back and that Capitec is corresponding with Google and they will investigate this as this is been logged by her.So more charges i have to pay for.Because of Google not having proper security in place and this has been a global **** since 2017 so u telling me that neither GOOGLE NOR CAPITEC'S security couldve blocked this sooner??? Common now this is not fair and i want all my money paid back along with the charges for the fees and having to get a new card.