********** Activities

On the 30 April 2019 2x amounts went off my savings account which the reference was ''Reviewmypmts'' a site I do not know, on the 01 May 2019 another amount went off again from the same site, I went to the branch in Maponya Mall on the 02 May 2019, spoke to the consultant and she advised me it was online purchases, which I never made, she phoned the help desk and logged the query, gave me a reference number ( ********** 8) she advised me that it will take 8 business days to be resolved, 8 business days went pass I was never contacted, I decided to phone the call center, about 3-4 times on different occasions, response from them ''they still busy investigating as the ***** department has a backlog'' I fail to understand how can one bank have so much ***** that the department even have a backlog, since today I never had any response whatsoever.

On the 01 June 2019 the same thing happen again from the same site, 2x different amounts again, purchases I never made, sitting at home money is going out of my bank account, is this gonna happen every time there is money in my account with CAPITEC, and all the response you getting is 'THEY ARE STILL BUSY INVESTIGATING' I am not sure how long this is gonna take, but I need it sorted ASAP!!!!!