HL
Hlonie L

1 reviews | Active since Jul 2016

03 Jun 2019, 08:37

********** Activities

On sunday the 24th of March 2019 went to Studio 88 store at Birch Acress Mall in Tembisa to buy sandals for the amount of R 150 of which i used my capitec bank to pay for, on monday the 25th pass 6 in the morning receive an sms from capitec with a purchase of R 949.98 from the same store. went to inquire about the other purchase the store manager Khoza, who said i should bring my bank statement reflecting the purchase which I did, and requested for another statement which i again took, when i went on wednesday he promised that he has escalated to their head office and i should give it a week, Jodie from studio 88 ********** gave me feedback that the money never left capitec and i should go back to capitec, i went to birchacres mall tembisa branch on the 16 May 2019 and told them my story and was given ref # ********** 2 for further investigation, till today i havent received any feedback regarding this.

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Replies (2)
Capitec Bank
Capitec Bank's reply03 Jun 2019, 11:47
Official
I acknowledge your posting, and have referred it to Kim Simons for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank  

Best regards,

Capitec Bank
Capitec Bank's reply13 Jun 2019, 15:47
Official
Good day 

Please refer to our telephonic conversation. Should you have any further questions you may contact me directly.

Kind regards
Complaint Management
Capitec Bank

Best regards,