tS
teresa S

1 reviews | Active since Feb 2014

05 Dec 2016, 15:29

********** ACCOUNT LINKED TO MY CARD

<p>I had deposited R(x amount) into my bank account on 28/11/2016. I didnt receive any sms so I waited. Later I called the Bank call centre to enquire-and was told that NO DEPOSIT WAS DONE, and i was told to email my proof of deposit (slip). I did. I was told that a cust.service consultant would revert post-investigation. Two days later a reversal was done. The money as per the slip was desposited into SOMEONE ELSE'S ACCOUNT LINKED TO MY CARD.???? NOBODY FROM THIS IRRESPONSIBLE BANK HAD THE DECENCY TO ADMIT THAT THERE IS A PROBLEM WITH THEIR "SKIMMED" SYSTEM. YOU WASTED MY TIME, AIRTIME, DATA and placed me in a distressed situation-which warrants an explanation. PEOPLE, BE VERY WARY OF THIS BANK.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply06 Dec 2016, 08:43
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply07 Dec 2016, 14:03
Official

Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank