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FRANCOIS B
1 reviews | Active since Nov 2019
03 Feb 2021, 20:20
********** account
I tried to open a Capitec account to find out that I already had an account on their system. The consultant showed me what appeared on her screen, and although my drivers license and ID book was me, the photo clearly was not. I now have to complete a HANIS report with Home Affairs, and issue an Affidavit to the police. Why did Capitec allow the account to be opened when clearly the person was not me. The drivers license and ID book dont look anything like the person who opened the account.
Why is this issue now for me to sort out? Why didnt Capitec have the correct process in place when opening this account? Why does the ********** person be allowed to continue doing this, but I must clear my name?
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Replies (2)
Capitec Bank's replyOfficial
03 Feb 2021, 20:37Good day Mariam
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Feb 2021, 20:37
Official
Good day Mariam
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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FRANCOIS B's updateReviewer Update
25 Aug 2021, 08:58Thank you Capitec. My account is now my own and no longer the face of the *********. People please check if your details are used falsely, this is important.
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FRANCOIS B's update25 Aug 2021, 08:58
Reviewer Update
Thank you Capitec. My account is now my own and no longer the face of the *********. People please check if your details are used falsely, this is important.