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Sam-joy Ngobeni

1 reviews | Active since Sept 2019

25 Sept 2019, 21:19

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Good day Please can you assist me here , on the 09/09/2019 I paid R40 000 to Wesbank but I noticed late that I used the reference as an account number , so I quickly went to capitec to report this incident they told me they will try to Reverse the money, so after 24 hours I called Wesbank they confirmed to have received the money .but now when I try to ask for my vehicles documents they say capitec has reversed the money and capitec is saying Wesbank refused to authorized the reversal , Now am seating with no answers from capitec . This is my incident ref from Capitec ***1

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Replies (3)
Capitec Bank
Capitec Bank's reply26 Sept 2019, 12:29
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
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Sam-joy Ngobeni's update26 Sept 2019, 14:09
Reviewer Update

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Sam-joy Ngobeni's update26 Sept 2019, 14:15
Reviewer Update
I am very upset with Capitec , wesbank has sent me the proof that you have reversed the money so where is the money ???