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Good day.

AM Tebogo Mphahlele logging a complaint on Behalf of my Mother Violet Mphahlele who was unfairly treated by call center agent from the dispute department. The incident happened this month when my mom visited one of your Capitec branch by Industrial side near Albertina Sisulu road. My mom has an investment account with you guys and on the 8th of Sepetember 2017 she visited your branch to withdraw some of the amounts form her account. The amount withdrawn was R5000. Soon as she received the funds whilst still in the permisses she went out to withdraw money from the Nedbank machine. The machine totally went blank soon as it went blank she quickly retuned to the Capitec branch to report the matter whilst in the premisses of capitec, money was going out from an FNB machine. This clearly indicates that it was an inside Job. Fine the branch manager took my mothers details as they could see that this matter is a *****elent case and needs attention. She logged a complaint and she was told you guys ( Capitec ) will investigate and tell her of the outcome after 8 working days. Last week friday 15 September she recieved a call from your department dispute center Agent by the name of Fezile. Fezile didnt even hesitate to tell my mom that Capitect would not refund my mom R4000 that was withdrawn from FNB but funny enough when my mom told Fezile that she will log a complaint with the Obudsman , she was quickly to mention that she will escalate the query to legal and complaince to investigate further. I report this to hellopeter because i know the procees that needs to be taken . I work for Bayport financial Services undermarketing department and am Tebogo Mphahalele should you want you wish to verify . I know you guys have brandseye to monitor whats happening within the social media space . I know you guys have someone from client services to monitor this channel. ALL am asking is please refund my mom thats all. R4000 is alot of money during this recession. Please feel free to contact my mom on ********** 789 for case reference. I would also appreciate to receieve a copy of the records between fezile and my mother on friday 15 September. You can also send me the recoding to my work email **********