*****ULENO BANK

I'm from Cape Town and have been with Capitec for a couple of years. My bank card was recently swallowed at an ABSA ATM in Koberg. We didn't have our phones with us as this was supposed to be a quick trip and back home. We then took the no to stop the card, went home and reported the incident. This took about 45 minutes. They blocked the card and when I checked my phone, which was on charge it reflected two cash withdrawals. One of R2000 and another of R850. They politely left me about R50 in my banking account. I called again and reported this. Apparently an investigation was done and I was called to inform me that because of the time it took me to report the incident, my claim was declined. No refund. Capitec made me feel like I'm a ***** and withdrew my own money, then tried to claim it back from them . I have asked them to escalate this as I'm not happy. Was quickly referred to the Ombudsman. I know the banks r insured against things like this. I sent the Ombudsman an email. Awaiting Capitec's response. More than 5 working days now. Not going to leave it like this. Will post on all Social Media forums. I'm a Social Media Officer and have access to all Media. My Company doesn't want us to be affiliated with Capitec to have our salaries be deposited and yet I remained Loyal. Now I'm doubting whether I made the right decision..