*****ulant ,poor and partetic service

<p>I took a loan with capitec. when was applying for the loan I gave all my documents bank statement payslip etc. All the submitted documents indicated that I paid on the 25 of every month but suprisingly the contract now has the 24th. by this incorrect information captured it appears as if there are no funds in my account which is true as i have not been paid, they then went onto humnting onto my other accounts without my knowldedge and they take money which does not belong to me. I go to a branch to inform them that I indicated that i use an FNB account but they took money which was not even mines on the Cpitec account. </p> <p> </p> <p>First of all its not like everything is read to us everything is done on the computer. POOR PROCESS.</p> <p> </p> <p>i WENT TO ASK FOR A REVERSAL AND WAS DENIED POINT BLANK. there is no where on the contract that indicates that should there be arrears the money is deducted at once. What is the point of the contract if the contract is not foollowed.</p> <p> </p> <p>I do not think that I can refer any individual to use capitec bank or request assistance from capitec.</p> <p> </p> <p> </p>