CA
Cherisse A

1 reviews | Active since Oct 2022

07 Oct 2022, 14:14

*****ULANT CHARGES

BY FAR THE WORST BANK EVER DEALT WITH!!! I am a victim of a ***** case in which an unauthorized transaction took place between July & August 2022. Upon following the procedure of contacting the ***** center, blocking my card and account, and all the investigations that took place - my funds were eventually reimbursed to me. Naturally, as an unhappy client and in the fact that my security has been compromised - I closed my account at Capitec. Today on the 07 October I receive a call from investigations, claiming I have to now pay back the money which was reimbursed. This is pathetic customer service and as a victim of *****, I was even threatened with summons! CAPITEC BANK DOES NOT EVEN DESERVE A 1 STAR RATING IN MY OPINION!!!

0
Replies (1)
Capitec Bank
Capitec Bank's reply08 Oct 2022, 15:54
Official
Good day Cherisse
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank