LQ
Lunga Q
1 reviews | Active since Oct 2022
27 Oct 2022, 13:39
**********/inside job scheme
On the 18th of October 2022 sometime before midnight 2500 was deducted from my Capitec account as a card purchase whilst I was asleep and that happened whilst we were loadshedding...I then went to the Guguletu branch and the matter was escalated for investigation... This morning 26 October 2022I was told that my dispute was declined... Tomorrow is the 28 August I'll be visiting their Bellville branch so as to cash out all monies due to me and will claim all premiums payed on their funeral scheme and will close that account...I wish that Hellopeter can help me get my money back coz I worked very hard for that money and I have plans and a budged to meet.
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Replies (2)
Capitec Bank's replyOfficial
27 Oct 2022, 13:49Good day Lunga
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply27 Oct 2022, 13:49
Official
Good day Lunga
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LQ
Lunga Q's updateReviewer Update
27 Oct 2022, 14:14I want my money back..
No investigation was done and if so you guys would know where the actual purchase took place and you couldve requested camera footage or pin point the locationof the store where the POS took place but instead you closed and declined my dispute claiming that I was the one who used my card without even looking at facts. The transaction happened in JhB and I'm in CPT.... trust me I will get my money back as ill be seeking legal advice
No investigation was done and if so you guys would know where the actual purchase took place and you couldve requested camera footage or pin point the locationof the store where the POS took place but instead you closed and declined my dispute claiming that I was the one who used my card without even looking at facts. The transaction happened in JhB and I'm in CPT.... trust me I will get my money back as ill be seeking legal advice
LQ
Lunga Q's update27 Oct 2022, 14:14
Reviewer Update
I want my money back..
No investigation was done and if so you guys would know where the actual purchase took place and you couldve requested camera footage or pin point the locationof the store where the POS took place but instead you closed and declined my dispute claiming that I was the one who used my card without even looking at facts. The transaction happened in JhB and I'm in CPT.... trust me I will get my money back as ill be seeking legal advice
No investigation was done and if so you guys would know where the actual purchase took place and you couldve requested camera footage or pin point the locationof the store where the POS took place but instead you closed and declined my dispute claiming that I was the one who used my card without even looking at facts. The transaction happened in JhB and I'm in CPT.... trust me I will get my money back as ill be seeking legal advice