SM
Sanelisiwe M

1 reviews | Active since Nov 2019

24 Nov 2019, 16:49

********** who penalize you for being a victim of *****

Capitec Bank has been horrible. They first charged me R150 per transaction for investigating ***** as if it were my fault. Recently, money was taken from my account while my card is blocked and on me. I called to ask about the matter and the lady asked "security" questions,-- these were more than the normal 3--and said I failed and she cannot assist. This is the last time I bank with Capitec. I am done.

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Replies (2)
Capitec Bank
Capitec Bank's reply25 Nov 2019, 12:57
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply14 Dec 2019, 12:05
Official
Good day

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank