********** stole R9800 out of my account

This is the second time money went out of my account R9800 was ****** yesterday out of my account by ********** the guy at the call centre just said they wil investigate the guy at my branch said the money was allready out of my account but not yet cleared so what is the problem while they take tneir time investigating my money is clearing in that ****** ********** account because capitec is incapable of freezing the money and is not secure enough i'm opening a account with a different bank today and moving all my funds out of capitec i cant and i wont loose another cent because of their incompetence