********** protected by Capitec Bank

Please provide me with the correct email address for the Ombudsman this one on your website came back undelivered.

Get Outlook for Android From: evvy d <***> Sent: Friday, August 12, 2022 9:06:47 AM To: *** <***>; *** <***> Cc: evvy d <***> Subject: ********** protected at Capitec Good Day

On the 20th July Capitec cash send vouchers was not functioning. No warning to us as clients.

In addition, to this also no Capitec has ever advised that ONLY the WhatsApp is a form of communication.

I sent ONLY one Cash Send Voucher miraculously the one I sent plus the ********** reactivated that one plus R783.00 plus R7. 50 immediate payment and not even to mention my expenses Police stations calls

My references number is

Reference number: ***2

Almost after a month my case was declined as the ********** transferred it to a Standard bank account and used it as per Capitec.

I'm highly disappointed I'm with Capitec for MANY years this is pathetic.

I'm willing to expose this on alternate platforms as this was as a result of inefficiency of Cash send and no communication.

Please revert to me ASAP

REGARDS

Eveline ***