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I bought tickets (R1580) for Sun City Valley of the waves on the 15th of February on the TicketPro website and got confirmation for my tickets to pick them up at my nearest retailer. Went to 3 different SPAR retailers and they couldnt pick them up on the system. Contacted Ticketpro and they claimed they have not received the funds yet they have gone off the account. Went to Capitec they claim the merchant (TicketPro) has not taken their money and they can only reverse it if TicketPro gives us a letter advising they have not received the funds. We were stuck at sun city not being able to enter and our money gone, wasted our time driving from jhb to northwest and petrol and no one seems to know where the funds are no one is wiling to assist everyone keeps tell us to contact ticketpro and they tell us to contact capitec. I WANT MY MONEY BACK NOW! Till this day i keep getting sent back and forth and i don’t understand why this isn't sorted. You guys are ********** honestly and don't care about your clients you just care about taking our money and not delivering.