NM
Nesma M

1 reviews | Active since Jan 2016

10 Sept 2016, 11:30

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<p>I recieved a settlement letter regarding my loan account on the 25 of June 2015.from Joyce dikeledi mogomotsi in which I paid on the 6 of July 2015.from then my account was not updated always a matter of we didn't receive payment.I then forwarded a clearer copy which I received from the bank and forwarded to a so call supervisor called Chicky on the 22 of August to date no response.Again the calls just keep on coming in.Today I received a call from a lady by the name of Hester when I had asked for a superviour she bluntly **** to me and told me they were in a meeting. I want my account sorted out.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Sept 2016, 08:11
Official

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank