*****/****med

Last week thursday while i was at an ATM to withdraw cash i got ****med. I inserted my card as i was about to put in my pin it says transaction cancelled. I pressed cancelled to get the card back but it did not. I was with my Mom so i told her to stand there so that no one can use the ATM while i ran home to phone to stop the card immediately. home is like 4 to 5 mins away. I got on my app, quickly stopped the card but buy then R3000 and R2000 had been withdraw at another ATM, another area not where i was. I phoned the call center to report it. An incident was logged. I later went to the branch too to do the same and get a new card. They also phone the call center for assistance. My concern is that 90% of people and reviews ive seen of ppl who experienced the same thing did not get reimbursed. I need this money. It was not my fault that this happen and im always very careful when withdrawing cash. Please Capitec do something.