MM
Mhlanga M

1 reviews | Active since Aug 2020

22 Sept 2021, 09:13

*****/****

I am so disappointed and frustrated. I was ****med on the 14 of Sep with the amount of 5000. I only realised that when I wanted to withdraw money and said daily limit exceeded I immediately called Capitec to find out, and they said there were withdrawals. I asked to stop my card because I never recieved any notification whatsoever. I opened up a claim with them only and now they are telling me it has been declined because they used my pin. I am telling them my card was with me and my phone and I didn't receive any notification from them clearly someone inside is working with these ******** or their system is weak. Why would I call and asked them to stop my card and why would I withdraw money from different banks. Please advise how do I escalate this matter

0
Replies (1)
Capitec Bank
Capitec Bank's reply22 Sept 2021, 09:33
Official
Good day Mhlanga

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank