*****S!!!!!!!!!!!!!!!

Not even worth receiving a 1 star, but this is the only way I can write my review about your **** service.

Capitec Bank is a bunch of *****s!!!!!!!

My husband paid R12 000.00 to our landlord on the 1st of January 2022 for our rent, we then received proof of payment as ALWAYS and forwarded it to our landlord... we then received and email from our landlord a week later after payment was paid, only to find out that the payment was NEVER received on their side. 1st of February 2022 comes, we pay our rent that is due where we paid an amount of R15 000.00 which bounced back into our account? their banking details has not changed since day 1 of us paying her rent, we having been paying rent into her account since August 2021 so there is definitely no changes made to her account as she is added as a beneficiary on my husbands banking app. We then draw that R15 000.00 out and decide to rather cash deposit the monies into her account using a Standard Bank ATM, money was received BUT January's money is still reflecting.

My husband then goes to the bank to see what the **** is actually going on, because how is it that he received proof of payment that the amount of R12 000.00 was paid to their account but still not showing on their side? ONLY to find out that they have blocked his account and closed it??? HOW THE ACTUAL ****?? you are by LAW not allowed to block or close some ones account without their consent, we then ask them to reinstate the account so that we can have access to his banking app to trace where the payment has gone and to get statements to forward to our landlord to prove to her that it has gone off my husbands account, only to be told that they cannot help us and that we cannot get bank statements due to the account being closed!!! is this our problem?? no! it is your **** UP!! My husband has now opened an account with FNB so that this does not happen again, because in all honesty we do not trust having any monies sent to his capitec account.

We now had to pay that R12 000.00 AGAIN from his FNB account due to the landlord being on our case regarding it.

Where is our R12 000.00 Capitec??? clearly there is ***** going on inside your branches and I want our money back.

My husband is now going to send a proof of his Capitec account along with his ID and a copy of his Capitec card as well as an affidavit for ***** to the head office of Capitec and if this does not resolve the problem we will then be taking you to the ombudsmen.

Get this sorted out Capitec!!!! You are *****ing our money!!!

I will also be closing my account with you guys, as I do not feel safe having my money in an account with you guys.