*****lent transaction
On the 1st of Feb 2020 while sitting at the restaurant with my family, I received a notification that an amount of R587.04 was paid to the online transaction to setup sale.com. I immediately called Capitec contact no as I had no idea how the transaction was done and I had my card and my cellphone with that is linked to my bank. The next day I went to the branch and repoeted again and I was told that the matter will take up to 30 days to be resolved and the consultant insinuated that I had laft my card careless even though that is not the case. and even so when I buy anything online I get the remote banking notification on my cellphone to approve the transaction , decline or mark it as ***** but none of thet happened. I waited the 30 days I was told that my querry will take but nothing no call or smm as I was promissed. I called 2 days later after the 30 days and I was advised that my matter has been escalated to Maxine and no feedback as yet I called again was told the same story and It was escalated to the team leader Ferdinand Jacobs who was supposed to call me back within 24 hours and he didnts. I called again after 24 hour I spoke to an agent ( Lesego Tshoke) who told me that the department has a bacl lock meaning there are more people being *****ed and she sent the same team leader an email to call him as he was not available to take my call its now 48 hours later I have not received any correspondence from Capitec. I am still getting notifications every 2nd day about transactions being declined due to online limit as I have reduced all my limits to 0.00. I have not changed my card as I was told I will have to pay to change it even though the fault is not on my side and I will have to pay R150 to get the funds reversed to me. I am waiting for my money back and close thi account completely as I dont feel safe as Capitec client to just have transactions being processed without my card and not even the security system in place which I get when I used my card the correct way. I had this account since from 2010 but now its time change to a different bank