JV
Johanette V

1 reviews | Active since Jun 2020

11 Jun 2020, 14:22

*****elent activity

I’m very upset with the service that I got from Capitec bank.

On the 22nd of May I received an email with a link and yes I pressed on the link and the money was transferred to an African bank account. I went to Capitec and the lady said I have to open a ********** case @ the police. Than African Bank ***** dept. phoned me and then frozen that specific account and now my money is gone. I don't even have an account with African Bank but my money went to an African Bank account

I went back to Capitec today and on the system said the ***** dept. emailed me but I never received any email from Capitec.

This is not the 1st time it has happened to me sins I'm banking with Capitec. I`m really worried because this is not only happening to me but other clients as well.

I've attached my affidavit from the police.

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Jun 2020, 15:23
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction 
Kind regards
Capitec Bank