*****ELENT!

A withdrawal transaction was made on the 10th of July of R400 by my grand mother at your Capitec Bank ATM, i had authorized her to make the transaction. Now at exactly 57 seconds later according to your records,the same transaction of R400 was made out of my account( I HAD ALSO RECEIVED THE NOTIFICATION)I reached out to your customer service line and submitted an investigation, the agent was not helpful and said she’s probably being untruthful now if you guys think for a sec she’s being untruthful. Consider the following, she’s 75 and not tech savvy, there’s no way she could have done another withdrawal within 57seconds. Capitec has a reputation of not being the most secured bank, I’ve heard so many incidents of their accounts being compromised so obviously your system isn’t secured enough, someone hacked into your system and i can’t believe someone employed by you can be that ******** not to consider *****.I would like you guys to pull the camera footage on that day and check if she went for a second transaction shortly after R400 at 13:33:03. My reference no for the call is ********** 1 FIX IT!