***** with the help of the bank

I'm disappointed by Capitec Bank Quagga Centre in Pretoria West. money is withdrawn from my account by AVG technologies, which I'm not a member and didn't subscribe for anything from them. They deducted R802.70 and said its subscription. I went to the bank for the money to be reversed, I was shock to hear that they cannot help me to reverse the money, but they will investigate and it will take seven days. I ask the consultant to call the manager whom he/she was not reluctant to come and sort this mess out. instead the consultant called the a number and sick help to clear this matter, she was told they cannot help her and ask to relate this message to me. I should wait seven day to clear this matter. I ask the consultant how is it possible for those people to access my account and withdraw funds without my authorization or approval. She couldn't answer me, I ask her to contact the manager and the manager told her she is busy, she never pitch up to hear my story. This is *****, **************** with help of the bank. they care less with their clients because we flock to capitec and they no longer care.