SZ
Skhu Z

1 reviews | Active since Jul 2017

26 Jul 2017, 15:17

***** victim

<p>On the 6th of July 2017,I became a mobile banking ***** victim.my cell number was illigally sim swapped and money was ****** from my bank account late on the day.I went to a capitec branch the next morning to report the and and the said they will call me when they know what happened..on the 20th I got a SMS to go to the bank,when I got there they tried to go into the account and found that my account was blocked, I was told I cannot get the money back as I was a ***** victim and that next time I must be careful..When I asked to change my bank account number I was told I cannot have a bank account with capitec ever again, I was *****ed and told to go elsewhere yet expect me to repay their loan in full and no further assistance.I found out I'm one of many clients who are traeted like a ****..They preach bank better but I am treated like dirt,Capitec owes me an apology and a bank account I DID NOTHING WRONG HERE</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Jul 2017, 15:53
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank